Atlantean Alchemy® - Information About Shipping
Here at Atlantean Alchemy we fulfill most orders in less than 24 hours from when they are placed.
For orders in the United States, shipping is always free.
CUSTOMERS FROM CANADA, PLEASE CONTACT US FOR SHIPPING OPTIONS.
Depending on customer location in the USA; larger orders will either be fulfilled with USPS Priority Mail® or USPS Ground Advantage™.
From the day an order is placed, most packages will arrive in two to eight business days.
*For orders outside of the United States; customers are required to pay for shipping.
Undeliverable Package Policy
In the event a customer enters an incorrect address on our site. Once a package is returned to us for non delivery, the customer will be required to pay for original postage, return postage and new postage to resend the package. If the customer does not wish to proceed with a redelivery attempt; original postage, return postage and a 25% restocking fee will be deducted from their refund.
Freeze Damage Policy
Atlantean Alchemy, USPS, UPS & FEDEX all have climate controlled facilities. Product freezes are not possible in transit to customers. Freezing only occurs when a customer has a package delivered to their mailbox or porch in freezing temperatures. We are not liable for customer negligence. When ordering and receiving a liquid based product, it is the customers responsibility to prevent damage. The customer must either hold the package at the local post office, be present for a direct delivery, or not order our products entirely during freezing temperature months. We are not responsible for damaged products due to freezing. Refunds will not be granted under freeze damage circumstances.