Shipping Policy
Atlantean Alchemy® - Information About Shipping
Freeze Damage Policy
Atlantean Alchemy, USPS, UPS & FEDEX all have climate controlled facilities. Product freezes are not possible in transit to customers. Freezing only occurs when a customer has a package delivered to their mailbox or porch in freezing temperatures. We are not liable for customer negligence. When ordering and receiving a liquid based product, it is the customers responsibility to prevent damage. The customer must either hold the package at the local post office, be present for a direct delivery, or not order our products entirely during freezing temperature months. We are not responsible for damaged products due to freezing. Refunds will not be granted under freeze damage circumstances.